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CableYou Value Architecture

Customer Focus

We shall be the solution provider of first choice in our market. All of our decisions are taken with the customer in focus. Working in partnership, we aim to add value for our customers and CableYou.

On a daily basis, we demonstrate Customer Focus by:

  • Researching and fully understanding our selected markets
  • Working with customers to build long-term partnerships for mutual benefit
  • Understanding the impact on our customers of our business decisions
  • Providing class-leading solutions with excellent service and quality
  • Delivering on our promises and commitments

Performance

We shall perform better than our competitors. "Performance" is not only about the results we achieve but how we achieve them.

On a daily basis, we demonstrate Performance by:

  • Taking indiviindividual responsibility for CableYou objectives and results
  • Continuously improving our performance and delivering on commitments
  • Encouraging a culture of continuous improvement in the short as well as medium and long term
  • Doing what we have decided to do
  • Setting clear objectives and measuring our performance and providing continuous feedback to our customers.

Innovation

We promote an innovative culture and attitude. We think differently and strive to apply innovative thinking and creativity to everything we do. Innovation is a key driver for our growth.

On a daily basis, we demonstrate Innovation by:

  • Developing innovative solutions to customer problems
  • Differentiating through creative material, product, process and service developments
  • Being proactive in initiating change and improvement
  • Sharing knowledge and experience through teamwork
  • Continuously challenging and asking "why?"

Responsibility and Accountability

We all share responsibility for our company as a whole and for its results. We have a social responsibility and we carefully protect the positive image of our company.

On a daily basis, we demonstrate Responsibility by:

  • Respecting the culture, custom and rules of the countries in which we operate
  • Communicating openly and accurately with all stakeholders
  • Having the courage to express our opinion
  • Taking personal responsibility for our actions
  • Performing our duties to the best of our ability and with integrity.
  • As business partners we are accountable to each other to do the best we can to succeed.